FAQs

FAQ’S


How do I place an Order?

We’ll give you an order form which you can return by fax or email.  We don’t do verbal orders so there’s no confusion or errors.


I cannot find the items I’m after on your web site, what do I do?

Call or email us and we will provide you with options in your centre colours to help you.


How many garments do we have to order?

We have a flexible ordering system and cater to any size Childcare Centre – big or small.


Can I have embroidery or another form of decoration added to garments I order?

Yes, all of the garments that we supply are suitable for branding. The most popular branding methods are embroidery, screen printing and vinyl heat press transfers.


What do the garments cost?

We have a range of special packages for uniforms and kids tees. If you’re wanting something different to the packages shown on our site, give us a call or send us an email and we’ll select a range of product options to meet your brief and tailor a special quote for you.


Can a representative visit me?

We personally visit Centres throughout Brisbane, Gold Coast and Northern NSW. If you’re located outside this region we’ll do it all by phone and email and send samples to you


When will I receive my order?

Our normal delivery time on most products is 2-3 weeks. If you need your items faster than this, let us know and we’ll see what we can do.


What is your sample policy?

We are more than happy to provide a sample of our childcare collection pack to your Centre so that your staff can try the garments on for sizing. There is a $100.00 refundable deposit required for this service.  If you want samples of garments different to those in our childcare collection (featured on this site), then you will be required to pay for the garment and freight in advance.


What is your returns policy?

We do our utmost to provide quality garments and products to you at all times. However, if issues outside our control conspire against us and things are not 100% perfect – let us know immediately and we will work with you to achieve a suitable solution.


Are there any Freight Charges?

Freight is charged on all orders. After trying a few out we’ve settled with Fastway Couriers because their service is good and costs are very reasonable. Your package will be delivered to your street address and they will ask for a signature before releasing the goods.