FAQ
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How do I place order?img_icn
We’ll give you an order form which you can return by fax or email. We don’t do verbal orders so there’s no confusion or errors.
I can't find the items I'am after on your website, what do I do?img_icn
Call or email us and we will provide you with options in your centre colours to help you.
How many garments do we have to order?img_icn
We have a flexible ordering system and cater to any size Childcare Centre – big or small
Can I have embroidery or another form of decoration added to garments I order?img_icn
Yes, all of the garments that we supply are suitable for branding. The most popular branding methods are embroidery, screen printing and vinyl heat press transfers.
What do the garments cost?img_icn
We have a range of special packages for uniforms and kids tees. If you’re wanting something different to the packages shown on our site, give us a call or send us an email and we’ll select a range of product options to meet your brief and tailor a special quote for you.
Can a representative visit me?img_icn
We personally visit Centres throughout Brisbane, Gold Coast and Northern NSW. If you’re located outside this region we’ll do it all by phone and email and send samples to you
When will I receive my order?img_icn
Our normal delivery time on most products is 2-3 weeks. If you need your items faster than this, let us know and we’ll see what we can do.
Do you provide a sample policy?img_icn
We are more than happy to provide a sample of our childcare collection pack to your Centre so that your staff can try the garments on for sizing. There is a $100.00 refundable deposit required for this service. If you want samples of garments different to those in our childcare collection (featured on this site), then you will be required to pay for the garment and freight in advance.
What is your returns policy?img_icn
We do our utmost to provide quality garments and products to you at all times. However, if issues outside our control conspire against us and things are not 100% perfect – let us know immediately and we will work with you to achieve a suitable solution.
Are there any Freight Charges?img_icn
Freight is charged on all orders. After trying a few out we’ve settled with Fastway Couriers because their service is good and costs are very reasonable. Your package will be delivered to your street address and they will ask for a signature before releasing the goods.